INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

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Can I return or exchange a perfume?

Yes — if the item is unopened and unused, you can return it within 14 days of delivery.
To start a return, please contact us at support@luxéora.com with your order number.

💡 Due to hygiene standards, we cannot accept returns for opened bottles.

Will you restock items indicated as “out of stock?”

Yes — many of our best-selling items are regularly restocked.
If a product you love is out of stock, you can join the “Notify Me” list on its product page to be the first to know when it becomes available again.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and Klarna (when available).
All transactions are securely encrypted for your protection.

Do you ship internationally?

Yes!
LUXÉORA proudly ships worldwide.
Shipping costs and delivery times vary depending on your region.

How can I contact customer service?

📧 Email: support@luxéora.com
⏰ Response Time: Within 24–48 hours
Our team personally handles every message to ensure you receive the best experience possible.

Are LUXÉORA perfumes authentic?

Absolutely.
Every fragrance we sell is 100% authentic, sealed, and sourced from verified distributors.
LUXÉORA does not sell copies, testers, or imitations — only genuine luxury perfumes.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS